Privacy Policy

Last revised: 22 September 2026.

This is an English translation, provided for convenience. The legally binding text is the Italian version.

1. Data controller

Maison Métropole S.r.l., registered office at Strada Val Pattonera 146/17, 10133 Torino, VAT number 12459170010, operating office at Via Pier Dionigi Pinelli 88, 10144 Torino. Contact: phone +39 011 1962 0297, WhatsApp +39 351 361 3447, the contact form, or by post to the operating office.

2. What data we process and why

Requests sent through the website forms

When you fill in a form (income estimate, contact, request for a city or a service) we collect your first name, surname, email, phone number, the city of the property and, if you enter them, the address, type of property, number of rooms, condition of the property and your message. We also record the page you sent the request from and any campaign parameters (utm) in the address.

• Purpose: answering your request and preparing a management proposal.
• Legal basis: pre-contractual measures taken at your request (Art. 6(1)(b) GDPR).
• Marketing communications (only if you tick the optional box): consent (Art. 6(1)(a)), which you can withdraw at any time through any of the contacts in section 1.

Job applications

Applications sent through the contact form(subject «Work with us») are processed to assess your profile (Art. 6(1)(b) GDPR and Art. 111-bis of the Italian Privacy Code). Please don't include information that isn't needed, such as health data.

Browsing

The server records technical connection data (IP address, browser, page requested) for the security and operation of the website (legitimate interest, Art. 6(1)(f)). Usage statistics with Google Analytics 4 are active only if you accept them in the cookie banner: see the Cookie Policy.

Guest bookings

Stays are booked on external platforms (booking engine, Airbnb, Booking.com), which process data under their own privacy policies. This website does not collect booking data.

3. Who receives the data

• Vercel Inc. — Website hosting and technical connection logs. Data: IP address, user agent, page requested. Possible transfer outside the EU with adequate safeguards (Data Privacy Framework or standard contractual clauses).
• Maison Métropole — internal CRM (erp.maisonmetropole.com) — Handling the requests received through the forms. Data: Data entered in the forms, the page it was sent from and campaign parameters.
• Google Ireland Ltd. — Google Analytics 4 and Google Ads campaign measurement. Data: Browsing data in aggregate form — only with your consent. Possible transfer outside the EU with adequate safeguards (Data Privacy Framework or standard contractual clauses).
• Microsoft Ireland Operations Ltd. — Microsoft Clarity, analysis of how the pages are used. Data: Browsing and page interaction data — only with your consent. Possible transfer outside the EU with adequate safeguards (Data Privacy Framework or standard contractual clauses).
• Meta Platforms Ireland Ltd. — Meta Pixel, measuring campaigns on Facebook and Instagram. Data: Browsing data and a browser identifier — only with your consent. Possible transfer outside the EU with adequate safeguards (Data Privacy Framework or standard contractual clauses).

Data is not sold or passed on to third parties for marketing purposes.

4. How long we keep the data

• Requests that don't turn into a contract: 24 months from the last contact.
• Clients: for the duration of the contract and for the following 10 years (Art. 2220 of the Italian Civil Code).
• Job applications: 12 months from receipt.
• Technical server logs: up to 12 months.
• Consent to marketing communications: until it is withdrawn.

5. Your rights

You can ask for access, rectification, erasure, restriction and portability of your data, and object to its processing (Arts. 15–22 GDPR), through any of the contacts in section 1. You have the right to lodge a complaint with the Italian data protection authority, the Garante per la protezione dei dati personali (www.garanteprivacy.it).

6. Cookies

The list of cookies and similar tools is in the Cookie Policy. You can change or withdraw your consent at any time: Manage cookie preferences.

7. Who writes the texts on this website

The texts on this website are written by the editorial team of Maison Métropole S.r.l., under the editorial responsibility of Glidiola Hasulaj. For some content the team uses artificial intelligence tools for drafting and revision (Regulation (EU) 2024/1689, Art. 50); checking and publishing remain the team's responsibility. Data sent through the forms is not used to train those tools.